Affordable, flexible and built for businesses that value great service
Easy Management
Smart Pricing
Total Flexibility
Customers First
3CX gives you calls, chat, video and more - in one platform. Designed for smooth collaboration and better customer experiences with advanced call center features.
AI powered call center features to drive efficiency and improve customer satisfaction
In the service industry, quick responses and clear communication make all the difference. 3CX brings your team together on one reliable platform - connecting office staff, remote employees and field workers in real time.
With features like call queues, IVR menus, voicemail-to-email and mobile apps, your business stays reachable and responsive no matter where you are. Manage appointments, handle inquiries, and improve customer satisfaction without the heavy costs of traditional systems.
Wallboards and analytics show exactly where demand peaks, helping you plan and deliver faster. Scalable licensing and cloud or on-prem deployment mean your communication platform grows with you – without new tools or hidden fees.
Always Reachable
Never miss a client call again. With 3CX’s mobile and web apps, your staff can answer calls, join meetings, or chat with customers wherever they are - ensuring continuous service availability.
Professional Image
Greet clients with automated IVR menus and hold music, route calls to the right person instantly, and record calls for quality assurance. Every client interaction feels polished and professional.
Built-in AI Tools
Increase productivity and customer satisfaction with 3CX’s built-in AI features. AI helps your service team stay focused on complex requests while clients get instant, accurate responses 24/7.
Your Service Business PBX questions answered…
It's simple! 3CX centralizes calls, chat and video in one platform - making it easier for teams to manage customers and collaborate efficiently.
Yes. Employees can connect from anywhere using mobile or web apps while keeping their work number visible to clients.
Not at all. 3CX allows you to install, configure and manage everything in minutes with no advanced IT skills needed.
With call queues, voicemail-to-email and call recording, clients are always routed correctly and every interaction can be tracked or reviewed.
Yes. Pricing based on simultaneous calls means you only pay for what you use. This is ideal for growing service teams or seasonal operations.
3CX integrates with CRMs, Microsoft 365 and other systems, allowing you to log calls, sync contacts and improve efficiency.
Industries We Work With
- Healthcare
- Automotive
- Education
- Technology
- Government
- Services
- Hospitality
- Finance
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. "The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we've had a consistent and reliable service. The call quality has been great." Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. "3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates." Željko Hitrec, Communication Manager, Porsche Inter Auto Read the case study
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years." John Endter, IT Director, Douglas County School District Read the case study
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: "We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers." Fábio Trimarco, IT Governance Manager, Ascenty Read the case study
3CX Government Implementation Case Study in Bavaria's Landkreis Rhön-Grabfeld Across 31 Municipalities
“3CX was a replacement for Avaya. Existing VOIP infrastructure was expanded to transition from simple telephony to company-wide unified comms. 3CX apps and Web Client gave users a powerful, easy-to-use softphone." Stephen Johannes, Network Telecoms Manager, Landkreis Rhön-Grabfeld Read the case study
A Service Industry Case Study On How Argus Group Insures Themselves Against Communications Failure with 3CX
On replacing their outdated, analog Mitel®* PBX: "The 3CX project allowed us to re-examine our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term.” Tory Richard, Head of IT, Argus Group Read the case study
3CX Leads in Club Med Hospitality Case Study - A Globally Recognized Brand Serving Guests Since the 1950’s
3CX checks in to Club Med's all-inclusive resort with a 5 star communication solution: “The integration of 3CX with our global service system (NICE In Contact / Verizon) in the USA, helped increase productivity in a cost-efficient way. Right solution deployed by right partner!” Claudio Cavalcanti, Head of IT South America, Club Med Read the case study
A Case Study in Finance - Adding Value to Phillips Securities Group with Free Interoffice Telephony for 700+ Employees
Rising telephone maintenance costs and operational deficiency over the PSTN: “3CX has cut Phillip’s phone costs sharply. Voice calls go out over the IP phone system, and are routed over the PSTN at the lowest cost. Eight offices are bridged, and interoffice calls are free with IP telephony." Terence Tung, Network Manager, Phillips Read the case study
More than 350,000 businesses globally trust 3CX to
power their everyday communications
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